Support

Draft, not yet reviewed.This page is a starting point written for the owner to check and complete before launch. Items in [square brackets] are to be filled in.

NanoGig is made by one person in spare time. Support is best effort, and usually quickest when you include the details below.

First, check the manuals

App troubleshooting: connecting, the pedal chooser on every launch, browsers.
Screen getting started and the board guides.

The app

Report problems and ideas on GitHub issues. Please include your device and browser, the pedal's firmware version (Menu in the app shows it), and the app's log: Menu → Log → copy, then paste it into the issue. The log is encrypted when copied, so it is only readable for support.

NanoGig Screen and kits

Email [support email] with your board, the firmware version (Settings → page 3) and what you see. For licenses and orders, include your order number.

Problems with the pedal itself

NanoGig is not a Neural DSP product. For the pedal, Cortex Cloud or your presets, contact Neural DSP's own support. If something only goes wrong while NanoGig is connected, tell us first.